*{box-sizing:border-box}
body{margin:0;font-family:Inter,Arial,sans-serif;background:#eef3fb;color:#0f172a}
a{text-decoration:none}
.sp-topbar{position:sticky;top:0;z-index:40;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:16px 24px;background:linear-gradient(135deg,#071427 0%,#0f172a 58%,#132340 100%);border-bottom:1px solid rgba(255,255,255,.08);box-shadow:0 18px 50px rgba(2,8,23,.18)}
.sp-brand-wrap{display:flex;align-items:center;gap:12px}
.sp-brand-mark{height:42px;width:42px;border-radius:14px;background:linear-gradient(135deg,#3b82f6,#7c3aed);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:800}
.sp-brand-title{font-size:18px;font-weight:800;color:#fff}
.sp-brand-sub{font-size:12px;color:#bfd0f1}
.sp-nav{display:flex;flex-wrap:wrap;gap:8px}
.sp-nav a{padding:9px 12px;border-radius:999px;color:#dbe7fb;font-size:14px;font-weight:600;transition:.2s}
.sp-nav a:hover{background:rgba(255,255,255,.08);color:#fff}
.sp-container{max-width:1440px;margin:0 auto;padding:28px}
.hero-card{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;padding:24px 26px;border:1px solid #d8e3f3;border-radius:28px;background:linear-gradient(135deg,#ffffff 0%,#f7fbff 52%,#fffaf4 100%);box-shadow:0 20px 60px rgba(15,23,42,.06);margin-bottom:22px}
.hero-card.compact{padding:20px 24px}
.eyebrow{display:inline-flex;align-items:center;gap:8px;padding:7px 11px;border-radius:999px;background:#eff6ff;color:#2563eb;border:1px solid #d7e8ff;font-size:11px;font-weight:800;letter-spacing:.18em;text-transform:uppercase}
.page-title{margin:10px 0 0;font-size:40px;line-height:1.05;font-weight:900;letter-spacing:-.03em}
.page-copy{margin:12px 0 0;max-width:860px;color:#52627a;line-height:1.8}
.hero-chips{display:flex;flex-wrap:wrap;gap:10px}
.chip{padding:10px 14px;border-radius:999px;font-size:13px;font-weight:700}
.chip-blue{background:#eff6ff;color:#2563eb;border:1px solid #dbeafe}
.chip-violet{background:#f5f3ff;color:#7c3aed;border:1px solid #e9d5ff}
.chip-amber{background:#fffbeb;color:#d97706;border:1px solid #fde68a}
.stats-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:16px;margin-bottom:22px}
.metric-card{padding:18px;border-radius:24px;border:1px solid #d8e3f3;background:#fff;box-shadow:0 12px 30px rgba(15,23,42,.05)}
.metric-label{font-size:12px;text-transform:uppercase;letter-spacing:.12em;color:#64748b;font-weight:800}
.metric-value{margin-top:8px;font-size:34px;font-weight:900;letter-spacing:-.04em}
.dashboard-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:18px}
.panel-card{padding:20px;border-radius:28px;border:1px solid #d8e3f3;background:#fff;box-shadow:0 12px 36px rgba(15,23,42,.05)}
.panel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px}
.panel-head h2{margin:0;font-size:24px;font-weight:900;letter-spacing:-.03em}
.text-link{color:#2563eb;font-weight:700}
.visitor-list{display:grid;gap:12px}
.visitor-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:14px 16px;border:1px solid #e5edf8;border-radius:18px;background:linear-gradient(180deg,#fff,#fbfdff)}
.visitor-title{font-weight:800}
.visitor-meta,.tiny-meta,.journey-sub{font-size:13px;color:#64748b}
.visitor-right{text-align:right}
.visitor-time{font-size:12px;color:#64748b;margin-top:5px}
.mini-chip{display:inline-flex;align-items:center;padding:7px 10px;border-radius:999px;background:#eff6ff;border:1px solid #dbeafe;color:#2563eb;font-size:12px;font-weight:800}
.feature-list{margin:0;padding-left:18px;color:#334155;line-height:2}
.empty-state{padding:18px;border:1px dashed #cbd5e1;border-radius:18px;background:#f8fbff;color:#52627a}
.inbox-layout{display:grid;grid-template-columns:320px 1fr 360px;gap:18px}
.conversation-list{max-height:72vh;overflow:auto}
.conversation-item{display:block;padding:14px;border:1px solid #e5edf8;border-radius:18px;background:#fff;margin-bottom:10px;color:#0f172a;transition:.2s}
.conversation-item:hover{border-color:#cfe0fb;background:#fbfdff}
.conversation-item.active{border-color:#3b82f6;background:#eff6ff}
.conversation-title{font-weight:800}
.conversation-meta{font-size:13px;color:#64748b;margin-top:4px}
.thread-panel,.visitor-panel{min-height:520px}
.thread{display:grid;gap:12px;margin:16px 0 18px}
.msg-bubble{padding:12px 14px;border-radius:18px;border:1px solid #e5edf8;background:#fff}
.msg-bubble.agent{background:#eff6ff;border-color:#cfe0fb}
.msg-label{font-size:12px;font-weight:800;color:#64748b;margin-bottom:6px}
.stack{display:grid;gap:12px}
label{display:grid;gap:7px;font-weight:700;color:#1e293b}
input,textarea,select,button{font:inherit}
input,textarea,select{width:100%;padding:12px 13px;border:1px solid #cbd5e1;border-radius:14px;background:#fff;color:#0f172a}
button{padding:12px 16px;border:0;border-radius:14px;background:linear-gradient(135deg,#2563eb,#3b82f6);color:#fff;font-weight:800;cursor:pointer;box-shadow:0 10px 24px rgba(37,99,235,.24)}
button:hover{opacity:.97}
.section-rule{border:none;border-top:1px solid #e5edf8;margin:18px 0}
.notes-grid{display:grid;gap:10px;margin-top:12px}
.note-card{padding:12px 14px;border-radius:16px;background:#fffaf0;border:1px solid #fde7b5}
.profile-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.profile-item{padding:12px;border-radius:16px;border:1px solid #e5edf8;background:#fbfdff}
.profile-item span{display:block;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:#64748b;margin-bottom:6px}
.journey-block{margin-top:16px}
.journey-card,.journey-item{padding:12px 14px;border-radius:16px;border:1px solid #e5edf8;background:#fbfdff}
.journey-list{display:grid;gap:10px}
.journey-url,.truncate-cell{word-break:break-word}
.live-table{display:grid;gap:10px}
.row{display:grid;grid-template-columns:1.1fr .9fr .9fr 1.5fr .8fr;gap:12px;align-items:start}
.live-head{padding:10px 0;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.09em;color:#64748b}
.live-row{padding:14px;border:1px solid #e5edf8;border-radius:18px;background:#fff}
.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.full{grid-column:1/-1}
code{padding:2px 6px;border-radius:8px;background:#eef2ff;color:#3730a3}
@media (max-width:1280px){.stats-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.inbox-layout{grid-template-columns:280px 1fr}.visitor-panel{grid-column:1/-1}}
@media (max-width:900px){.sp-topbar{display:block}.sp-nav{margin-top:12px}.dashboard-grid,.inbox-layout,.settings-grid,.row,.stats-grid{grid-template-columns:1fr}.hero-card{display:block}.page-title{font-size:32px}}